Lincoln Auto Repair

I recently visited George's Friendly Auto to get an estimate on replacing the engine in my 2015 Ford F-150. My first impression was very positive. The ladies in the office were friendly, welcoming, and accommodating. The office manager told me she would prepare an estimate and get back to me the following day. When I didn't hear back, I sent a follow-up message requesting an update. Later that day, the office manager returned my call, but I was in a meeting and unable to answer. I called back the next day, and although the office manager was out of the office, another employee provided me with a verbal estimate of approximately $21,000 for the engine replacement. I was surprised by the amount, as it seemed significantly higher than expected. For comparison, I obtained another estimate from a different repair shop for approximately $14,500, which included replacing both the engine and the transmission. Wanting to better understand the difference, I sent another follow-up message requesting a written copy of the estimate so I could compare the parts and labor. Unfortunately, I never received the estimate or any further response. While everyone I interacted with was courteous, the lack of follow-up and the inability to obtain a written estimate left me disappointed. I was hoping for better communication throughout the process. I understand that pricing can vary from one repair shop to another, but clear communication and follow-through are important. Unfortunately, that was not my experience. Lesson learned.

Your Team is amazing, quality of work outstanding - Your the Best - and Tilly and her team are exceptional - Love You all - thank you

Always a fast, efficient, experience. The staff are kind, courteous, and knowledgeable…like Mira Sorvino in My Cousin Vinny.

Very impressed with people in the office. Great attitudes, very knowledgeable and thorough. As for the technicians, everything was completed as expected. They are very good at keeping me informed about issues that are developing which but can be dealt with later as needed. I will return again without hesitation.

I love going to George's. They never try to sell services that my car doesn't need. I appreciate that, especially as a single mom. The staff is always friendly and welcoming.

This shop came highly recommended to me. They definitely lived up to what I had heard. Kind, friendly, knowledgeable and most importantly, trustworthy. They did an amazing job on my vehicle. I will definitely be a lifetime customer.

Jes was fantastic. She explained things like exactly what was included in a hundred thousand mileage tuneup. She indicated to me that the spark plugs were not needed yet according to the guidelines. The mechanics I talked to about general things were friendly and polite.

Tilly was amazing! Compassionate, kind and understanding. Not to mention, extremely knowledgeable as well. I was having quite a bad day and somehow, this amazing gentlewoman turned it around. I strongly recommend Georges Friendly Auto. I will not hesitate to take my vehicles in there from now, for servicing and fixes. Well done guys